Shipping Policy

Last Updated: August 25, 2026

Thank you for shopping with Out West Prints! Many of our products are made especially for you when you place your order. We partner with third-party print and fulfillment providers, including Printify and its network of print providers, to produce and ship our products.

Because items are made to order, please allow time for both production and shipping.

Order Processing & Production

Once your order is placed, it is sent to production. Production times may vary depending on the product, print provider, order volume, and time of year.

Please keep in mind that production time and shipping time are separate. Your estimated delivery date includes the time needed to create your item and get it on its way to you.

During holidays, sales, or other high-volume periods, production and delivery may take longer than usual.

Shipping & Delivery

Shipping rates and estimated delivery times are calculated and displayed at checkout when available.

Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is provided by the carrier.

Delivery estimates are not guaranteed. Out West Prints is not responsible for carrier delays, weather disruptions, or other circumstances outside of our control.

Multiple Packages

Don't worry if your entire order doesn't arrive in one box!

Because our products may be produced by different Printify fulfillment partners, items within the same order may be shipped separately and arrive at different times. You may also receive multiple tracking numbers for a single order.

There is no additional charge to you simply because an order is divided into multiple shipments beyond the shipping charges shown at checkout.

Shipping Addresses

Please double-check your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate shipping address at checkout. Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order has been placed.

Out West Prints is not responsible for packages that are delayed, returned, or delivered incorrectly because an incorrect or incomplete address was provided by the customer.

Additional shipping charges may apply if an order needs to be reshipped due to an incorrect address.

Lost, Delayed or Stolen Packages

Once a package has been transferred to the shipping carrier, delivery is handled by that carrier.

If your tracking information shows a delay or your package appears to be lost in transit, please contact us and we will help you determine the appropriate next steps with our fulfillment partner.

If tracking shows that an order was successfully delivered but you cannot locate it, we recommend checking with household members, neighbors, your local carrier, or your local post office.

Out West Prints cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 10 days of delivery.

Include your order number and clear photographs of the issue so we can work with our fulfillment partner to resolve it.

Approved replacements will be for the same product, design, color, and size originally ordered, subject to availability.

Made-to-Order Products

Because our products are made to order, all sales are final unless an item arrives damaged, defective, misprinted, or incorrect.

Please carefully review your size, color, quantity, and shipping information before completing your purchase.

For additional information, please review our Return & Refund Policy.

Questions?

We're happy to help! For questions regarding your order or shipment, contact:

Out West Prints
mallory@outwestprints.com

Please include your order number when contacting us so we can assist you as quickly as possible.